Insurtech Leader of the Year in Customer Experience
Customer-Centric Innovation
Efficient Complains Handling
Transparency and Communication
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Personalization and Customization
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Feedback and Customer Satisfaction
Excellence in Omni-Channel Insurance Distribution
Smooth transition between digital and offline channels
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Easy policy purchase, servicing, and claims
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Sales growth, retention, and market reach
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AI, automation, and digital adoption
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Customer trust and transparency
Emerging Digital-Only Insurer of the Year
Fully online operations with a seamless user experience
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Easy onboarding, policy management, and claims
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Market expansion, customer acquisition, and retention
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AI, automation, and data-driven solutions
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Data security, fair pricing, and customer confidence
Insurtech Trailblazer of the Year
Introduced disruptive ideas reshaping the industry
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Transformed vision into real-world success
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Shaped industry trends, policies, or collaborations
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Inspired teams, built strong company culture
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​Lasting contributions and future growth potential.
Excellence in Product Innovation
Novelty of the product and differentiation from existing solutions
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Integration of AI, IoT, blockchain, or data analytics
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Ability to expand across markets or evolve with industry needs
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Contribution to efficiency, risk management, or customer experience
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​Testimonials, reviews, and measurable improvements
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Excellence in AI Driven Customer Engagement and Retention
Ability of AI systems to scale, continuously learn, and adapt to changing customer behaviors and market trends
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Demonstrated impact of AI-driven strategies on revenue growth, customer lifetime value (CLV), and cost efficiency
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Uniqueness, sophistication, and seamless implementation of AI technologies across customer touchpoints
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Measurable improvements in retention, loyalty, and reduced churn through AI interventions
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Effectiveness of AI in delivering hyper-personalized customer interactions and recommendations​
To nominate for award, please download and fill out the form and send to info@insurtechfestival.com